Frequently Asked Questions

Go to https://weho.civicsummary.ai/account/subscription and click Manage Billing to open the Stripe billing portal, then cancel. Your plan stays active until the end of the period you already paid for, and then your account becomes a free account. Cancelling does not delete your account. You can also email support@civicsummary.ai for help.

ARIA is CivicSummary's research assistant for West Hollywood. It answers questions using city documents in our knowledge base, such as agendas, minutes, staff reports, and ordinances. Open it from the Ask ARIA button on any page of https://weho.civicsummary.ai. ARIA is in beta.

There are four plans: Free ($0), Active Civic Participant ($20/month), Civic Power User ($45/month), and Research License ($99/month). Annual billing is also available and saves about 17%; the pricing page shows the current annual price before you pay. Compare every feature on the pricing page: https://weho.civicsummary.ai/pricing

A free account lets you browse current agendas, read previous meeting minutes when they are included with new agendas, listen to audio summaries of agendas and minutes, take part in pre-meeting community surveys (including optional short survey comments), and track major city decisions, with a one-month archive. Individual public comments and the full Minutes tab are paid features. Create a free account at https://weho.civicsummary.ai/auth/register

Active Civic Participant adds individual public comments on agenda items, AI summaries of agenda items, meeting minutes and staff directions, city financials, and a 6-month archive. Civic Power User adds Ask ARIA (10 conversations a month), the major developments tracker, bookmarks, and a 12–18 month archive. Research License adds Ask ARIA with 50 conversations a month, itemized campaign contributions (FPPC Form 460 Schedule A), AI contribution summaries, attribution rights, and a 3–5+ year archive. Details: https://weho.civicsummary.ai/pricing

When the offer is available, new accounts can get a 7-day free trial of Active Civic Participant. No credit card is needed, and the trial starts when you verify your email. Each person can have one trial. During the trial you can read premium content, but submitting public comments requires a paid plan. Civic Power User and Research License do not have a trial and are billed when you subscribe. Check current availability at https://weho.civicsummary.ai/pricing

Sign in, open https://weho.civicsummary.ai/pricing and choose a plan. You will be asked to verify your phone number before checkout. If you already have a paid plan, upgrades take effect right away and you receive credit for the unused part of your current plan. Downgrades take effect at your next billing date.

A verified phone number is required before checking out a paid plan. If you see "Please verify your phone number before continuing", verify at https://weho.civicsummary.ai/account/verify-phone and then return to https://weho.civicsummary.ai/pricing. Paid plans can also turn on optional two-factor authentication at https://weho.civicsummary.ai/account/security

Go to https://weho.civicsummary.ai/account/subscription and click Manage Billing. This opens the secure Stripe billing portal, where you can update your card and download invoices and receipts.

Subscriptions are billed in advance, monthly or yearly. Under our Terms of Service, fees are non-refundable except where the law requires, and we do not give prorated refunds for unused time after you cancel. Your access continues until the end of the paid period. Read the full terms at https://weho.civicsummary.ai/terms